FAQ - Treate WiFi

Question 1

Do I need to buy physical scratch cards or enter voucher codes?

Treate WiFi · Accepted Answer

No! Treate WiFi operates as a modern Connectivity-as-a-Service (CaaS) platform. You create an account with your email, pick your plan, and pay securely. Your device is automatically bound so you connect seamlessly across locations without entering vouchers.

Question 2

What happens when I travel between different Treate WiFi locations?

Treate WiFi · Accepted Answer

Your subscription travels with you! Whether you connect at home, a coffee shop, or on campus, the network recognizes your device and grants instant access with zero re-logins.

Question 3

How does the tPro Multi-Device plan work?

Treate WiFi · Accepted Answer

With tPro, you get high-priority bandwidth for 2 to 10 devices starting at ₦15,000/month for the primary device, plus ₦12,000/month for each additional slot. All connected devices can be managed or swapped directly from your dashboard.

Question 4

How do I redeem my loyalty and referral reward points?

Treate WiFi · Accepted Answer

Log into your dashboard at any time. Click the Redeem button: 1 Point grants 1 Free Day, 5 Points grants 1 Free Week, and 15 Points grants 1 Full Free Month of unlimited internet access.

Question 5

How can I get Treate WiFi deployed in my building or estate?

Treate WiFi · Accepted Answer

Click the "Request Coverage" button on our website or in your dashboard. Submit your estate, commercial office, or hostel details. Our network planning team prioritizes rollout in locations with the highest demand votes!

Question 6

Are there any hidden data caps or bandwidth throttling?

Treate WiFi · Accepted Answer

None at all. All Treate WiFi plans provide genuinely unlimited browsing, streaming, and downloads with speeds up to 1 Gbps throughout your subscription.

Question 7

Can I swap connected devices if I get a new phone or laptop?

Treate WiFi · Accepted Answer

Yes! Navigate to the Devices tab in your dashboard. You can disconnect an old device and connect a new device in seconds.

Question 8

What payment methods are supported for plan purchases?

Treate WiFi · Accepted Answer

We support all major Nigerian debit cards (Mastercard, Visa, Verve), bank transfers, and USSD. Automated receipts are available immediately in your dashboard and sent to your registered email.

Question 9

How do I contact customer support if I experience connectivity issues?

Treate WiFi · Accepted Answer

Our dedicated network operations team is available 24/7 via WhatsApp, direct phone support, and email.

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